Resident Services

Resident Satisfaction Guarantee

We're so confident that you'll be happy with your new apartment and community, we guarantee it with our 30-day Resident Satisfaction Guarantee. If for any reason you're not satisfied with your new home during your first 30-days of new residency, simply notify your management office via a written 30-day advance notice of your intended move-out date. Upon your physical move-out, we'll refund your security deposit, less any damages, unused rent, and less any promotional rent discount programs, if applicable.

You may choose to transfer the fees and deposit to another one of our communities provided you request the same in writing during the 30-day notice period.

48-Hour Maintenance Guarantee

We guarantee to address any routine maintenance request within 48 hours (two working days) from the time the written maintenance request is submitted, or we promise to credit you one day's rent for each day of delay up to seven days. If a routine maintenance request is not satisfied, a resident must notify the management office in writing within seven days of when that request should have been completed.

Our on-site management strives to complete all routine maintenance requests within 48 hours. Unfortunately, some non-routine requests will take more than 48 hours due to the need for outside contractors or special suppliers.

Our 48-Hour Maintenance Guarantee is applicable to all requests submitted with your permission to enter, seven days a week. Requests submitted after 4 p.m. will be considered received the following day. Requests after 4 p.m. Friday will be considered received the following Monday. Program subject to change, please see your community management office for complete details.

Resident Response Guarantee

Our Resident Response Guarantee ensures prompt attention to resident concerns. As a resident, any time you are dissatisfied with your apartment, community or our customer service, there is a procedure in place that guarantees you prompt attention to your concern. We even have a full-time customer care manager who's dedicated to ensuring your satisfaction.

For more information, please contact our Customer Care Manager at 1.800.422.5162 or comment@irvinecompany.com.